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Chatbots

Assistants that know your business

Assistants for customers or staff that answer from your docs, tickets and product data, with a source on every answer.

Tell us the processSee examples
Help center assistantExample run
ReceivedCan I change my plan mid-cycle?
SearchedBilling docs and past tickets
DoneAnswered, 2 sources cited

The problem

The same questions arrive every day, and the answers already exist somewhere in your docs, tickets or wiki.

Generic chatbots make things up. Your customers and staff need answers they can trust.

What we build

An assistant that searches your own content first and is built to answer only from it, with links to the sources so anyone can check.

When it can't find an answer, it says so and hands over to a person, with the conversation attached.

Example workflows

Each one starts from work a team was already doing by hand.

Customer support
ReceivedShipping question
SearchedShipping policy
DoneAnswered with source
Internal handbook
ReceivedHow do I request leave?
SearchedHR handbook
DoneSteps and form link
Sales enablement
ReceivedDo we support SSO?
SearchedProduct docs
Needs reviewUnclear, sent to product team

Typical stack

We pick per project and build so parts can be swapped as better options arrive. Everything runs on accounts you own.

  • Search over your own content
  • Major AI model APIs or open models
  • Website widget, Slack or Teams
  • Source citations
  • Handover to a person
  • Answer quality tracking

Questions about chatbots

Pricing is always a fixed quote after a free discovery call.

Will it make things up?
It is built to answer only from your content, shows the source, and says so when it can't find an answer. We test this on your real questions before launch.
What content can it use?
Help centers, docs, wikis, PDFs, past tickets and product data. We keep it in sync as your content changes.
Where can it live?
On your website, in your app, or inside Slack or Teams for internal use.

Tell us the questions you answer every day.

Free discovery call with an engineer. Reply within one business day, fixed quote before we build.

Or email hello@just.engineer

What do you need?
We reply within one business day.